Terms of service

Who we are

Jelly eSIM is a travel eSIM service operated by Parrot Mobile, LLC. These terms cover your use of jellyesim.com and any data plan you buy from us. By buying a plan or creating an account, you agree to them.

What we sell

We sell prepaid mobile data plans delivered as an eSIM profile. Each plan covers a stated amount of data, in a stated country or region, valid for a stated number of days.

Validity begins when the eSIM first connects to a mobile network at your destination, not when you buy it. Unused data does not roll over once the validity window closes.

Your device

You are responsible for confirming that your device supports eSIM and is not carrier locked before you buy. Our compatibility checker and the manual instructions on that page are there to help you confirm both. We cannot make a locked device accept a third-party eSIM profile.

Network coverage

Your data rides on local partner networks. Coverage, speed, and available network generations are set by those operators, not by us, and can vary by location, building, and time of day.

We list the partner networks for each destination so you can check them before you travel. We cannot guarantee a specific speed or a specific operator will be available at a specific address.

Acceptable use

Plans are sold for personal travel use. Do not use our service for anything unlawful, for bulk automated traffic, for reselling capacity, or for permanent connectivity in your home country in place of a domestic plan.

We may suspend a line that is being used in a way that breaches these terms or a partner network's own acceptable-use rules.

Payment

Prices shown at checkout include any tax we are required to collect. Payment is taken in full at purchase. We do not run subscriptions and nothing renews automatically.

Refunds

Our refund policy sets out when a plan is refundable and how to ask. It forms part of these terms.

Liability

We provide the service with reasonable care, but mobile networks fail sometimes. To the extent the law allows, our liability for any claim relating to a plan is limited to the amount you paid for that plan.

We are not liable for indirect losses such as missed connections, lost bookings, or lost business.

Changes

We may update these terms as the service changes. The date at the top of this page tells you when it last happened. Material changes will be announced by email to account holders.

Contact

Questions about these terms are welcome. Email support and a person will answer.